SYNERGEN Health, one of the nation’s most comprehensive technology-enabled revenue cycle management (RCM) provider for healthcare organizations, announced the launch of IGNITE -a comprehensive end-to-end diagnostic revenue cycle solution for diagnostic providers and laboratory practices.
Designed atop AI-enabled technology and fortified with prior laboratory experience, IGNITE offers a consolidated platform for revenue cycle management to eliminate decades of manual inefficiencies caused by multiple, unintegrated systems and episodic workflows.With IGNITE, organizations can optimize collections, improve efficiencies, and achieve end-to-end visibility.
“Laboratories are at a tremendous disadvantage in today’s complex revenue cycle environment and fragmented point solutions have done little to address the full scope of the problem,” said Duminda Gunawardena, Co-Founder and Managing Partner at SYNERGEN Health. “At a time when laboratories are being squeezed by rising costs and shrinking reimbursements, IGNITE provides a more integrated way to improve performance and drive stronger outcomes.”
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Integrated Capabilities Driving Measurable Outcomes
IGNITE integrates four fundamental capabilities into a unified, scalable platform that enables financial performance along the entire laboratory revenue cycle. Powered by AITM, through intelligent automation, AI-enabled platform allows for real time decision making and ongoing optimization; it infers denial prediction, orchestrates workflows, and gathers payer policy intelligence, leading to increase in clean claim rate, reduction in denials and enhancement of reimbursements.
Innovating alongside of this technology, SYNERGEN incorporates dedicated RCM teams with laboratory expertise into each cycle.
By using their payer experience, CMA knowledge and human judgments, they facilitate billing complexities, enhanced correctness, and robust payer relations. Focusing on standardized operational procedures has also increased consistency and scale in coding billing denial management, appeals and payment posting.
Focusing on high touch service has improved the hands on execution of the daily revenue cycle activities such as prior authorizations, payer follow up, and denial recovery to translate capabilities into dollars.
“We did not want to offer just another piecemeal RCM solution with limited scale and applicability,” said Sunil Konda, Chief Product Officer and Executive Vice President at SYNERGEN Health. “We worked closely with clients to understand where performance breaks down across the laboratory revenue cycle. IGNITE combines AI-driven technology with deep domain expertise, proven processes, and high-touch service to deliver consistent execution and measurable financial outcomes at scale.”
Seamless Integration with Enterprise-Grade Security
The IGNITE platform is embedded within each client’s systems, pulling together, analyzing and presenting data from many different internal and external sources to provide a complete picture of the revenue cycle. It therefore allows laboratories to make well-informed decisions without disrupting operations. How it works performance and security.
Besides delivering a high-performance solution, it meets robust security and compliance requirements with SOC 2 + HITRUST CSF Type 2 and SOC 3 attestation. This mitigates compliance risk and decreases administration.
Through IGNITE, SYNERGEN Health is setting laboratories and diagnostics providers up for a future free from siloed solutions, towards a comprehensive, unified focus on revenue cycle performance.
