Customer Success
Customer Success
CROFirst Weekly Roundup: Intuit, Coatue, CAIS, ChurnZero, CaptivateIQ, and Coupa Drive AI-Powered Revenue and Customer Growth
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, investment intelligence, customer success automation, sales planning, and procurement operations. This week’s...
Customer Success
Customer Success Hiring Guide 2026: How to Build High-Performing Retention and Growth Teams
Customer success used to sit beside revenue teams. In 2026, it sits inside them.
That shift changes everything.
Companies are no longer hiring CSMs just to...
Customer Success
ChurnZero Launches AI-Powered Email Personalization for Customer Success Teams
ChurnZero has launched AI Email Play Steps, a new AI Personalization feature that offers context-aware customer communication automation within customer success workflows. Teams can...
Customer Success
CROFirst Weekly Roundup: RS2, iCapital, Anthropic, NIQ, QuantumStreet AI, and Grant Thornton Drive AI-Powered Revenue Innovation
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, investment intelligence, pricing optimization, institutional analytics, and...
Customer Success
NIQ Enhances Pricing Strategy with AI-Powered Insights
NIQ has come up with Price & Promo Optimizer - an AI-driven Revenue Growth Management (RGM) platform for manufacturers that helps them to experiment...
Customer Success
Glean and Gainsight Integrate to Deliver Unified Customer Context for Revenue Teams
Glean and Gainsight have announced a native integration that embeds Gainsight’s customer intelligence-such as health scores, risk signals, sentiment, and lifecycle data-directly into Glean’s...
Customer Success
iOPEX Launches SuccessPilot AI Agents to Transform Customer Success Operations
iOPEX Technologies has introduced SuccessPilot, a new suite of autonomous and semi-autonomous AI agents designed to transform Customer Success operations through embedded intelligence and...
Customer Success
CROFirst’s Weekly Roundup: Clari, Salesloft, Vidyard, Advisor360°, Gainsight, Adyen, and InvestSuite & More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, advisor workflows, customer success intelligence, financial operations,...
Customer Success
Gainsight Unveils MCP to Boost Customer Success and Revenue
Customer success technology leader Gainsight has announced a major platform expansion with support for the Model Context Protocol (MCP), marking a significant step toward...
Customer Success
Zocks MCP Connects Client Intelligence to AI Tools for Smarter Financial Advisory Workflows
Zocks, a privacy-first AI assistant designed specifically for the financial services industry, has revealed its Zocks MCP, a new feature that connects the comprehensive...
Customer Success
CROFirst Weekly Roundup: Ripple, Blue Vault, commercetools, eMoney Advisor, and WellStack &More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, digital asset management, B2B commerce, client engagement,...
