CentralReach, a leading software provider for autism and intellectual and developmental disabilities (IDD) care, has launched CR ClaimAcceleratorAI™, a new artificial intelligence-driven solution designed to help providers recover denied claims more efficiently while easing administrative strain.
The financial toll of denied claims is significant: industry data shows 10–15% of claims are denied, and nearly two-thirds of those are never reprocessed, creating substantial revenue loss for care organizations. Beyond the numbers, the burden contributes to staff burnout and operational inefficiencies, making revenue cycle management (RCM) a persistent challenge.
ClaimAcceleratorAI tackles these issues by automating denial prioritization, surfacing high-impact claims, and centralizing visibility within the CentralReach platform. By streamlining recovery workflows and enabling smarter assignment, RCM teams can act faster, optimize productivity, and reduce the stress of manual processes.
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Early adopters report notable improvements. One customer noted, “One thing I noticed right away was how it addressed gaps I was used to seeing, like missing denial buckets. The value was immediately clear.” A Director of RCM added, “Before ClaimAcceleratorAI, managing accounts receivable was a constant challenge… The idea of the system helping us prioritize and even automatically close out certain claims was game-changing.”
Key features include smart filtering, AI-driven dashboards, task automation, and end-to-end claim summaries, giving providers a complete view of their revenue cycle.
Chris Sullens, CEO of CentralReach, emphasized the broader mission: “At CentralReach, we have made significant investments to move our platform from a market-leading ‘system of record’ to a market-leading ‘system of agents’… With this solution, we’re not just improving cashflow, we’re reducing administrative burdens, enabling them to spend their time focusing where it matters most.”
