Collectly, the AI-powered platform reshaping patient billing and revenue cycle management, announced the launch of Billie – a breakthrough AI agent for patient billing and RCM available to patients 24/7 across chat, email, text, and voice.
Too often, patients come home after a long day, open a medical bill at the kitchen counter – and immediately feel overwhelmed. The amount doesn’t make sense, the explanation is unclear, or the charges appear incorrect. It’s a frustrating, time-consuming task that adds stress when patients least expect it.
According to a 2024 report by The Commonwealth Fund, 45% of insured adults received a medical bill for something they believed should have been covered.
And when they finally carve out time to call with questions — or simply to pay — they’re sent to voicemail because the office is already closed for the day.
Billie helps patients understand their bills, get real-time answers to common but complex medical billing questions, and pay in just a few clicks — no logins, no hold times, no confusion. The result is a faster, more intuitive experience for patients and a dramatic reduction in administrative burden for healthcare teams.
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Results from providers using Billie show:
- Zero missed calls from patients
- 85% of patient billing inquiries resolved instantly without staff intervention
- 32% boost in cash flow by reducing delays and billing confusion (up to)
- 20–30% lower cost to collect patient responsibility
- Dramatic increases in patient satisfaction and payment speed
The launch of Billie comes at a time when healthcare providers face mounting administrative challenges, staffing shortages, and a tighter payer landscape — all contributing to rising patient expectations around clarity, responsiveness, and ease of payment.
As automation and large language models (LLMs) take center stage across industries, Billie brings together real-time data, predictive intelligence, and voice-based AI to offer a healthcare-specific solution that modernizes revenue cycle workflows while improving the patient financial experience.
“Billing support is one of the most overlooked challenges in healthcare,” said Levon Brutyan, CEO and Co-Founder of Collectly. “With Billie, we’re giving patients clarity and control on their terms — and giving providers their time and cash flow back. It’s AI with empathy, built for healthcare.”
Powered by real-time data from EHRs, insurance systems, and Collectly’s AI RCM platform, Billie understands each patient’s unique financial situation — from visit details to coverage status to outstanding balances. It engages patients across voice, chat, email, and text to answer questions, explain bills, and take action — like sending statements or setting up payment plans — all without staff intervention.
One of the early adopters of Billie, Action Urgent Care, has already seen measurable impact across its locations.
Billie is now available as part of Collectly’s AI RCM platform, marking a key enhancement to the patient journey. Trusted by thousands of providers across the U.S., Collectly continues to redefine the patient financial experience — for everyone involved.
Source: PRNewswire
