IntelePeer, which specializes in agentic AI and automated conversations, recently introduced Smart Agent Collections, which it says will revolutionize the entire process of revenue recovery in dental service organizations and specialist healthcare providers. This launch also solves the pressing issues faced by the healthcare industry’s revenue cycle management, such as increasing patient balances, rising costs of collections, and operational challenges, by leveraging the power of intelligent automation.
According to IntelePeer, SmartAgent Collections utilizes artificial intelligence-based multichannel engagement, including voice, text, and digital channels, to communicate with patients regarding outstanding balances, as well as provide numerous self-serve payment options that are available 24/7 without overwhelming administrative staff.
Early adopters are already seeing measurable results. For example, 42 North Dental, one of the nation’s largest DSOs, collected $8 million in outstanding balances within nine months using the solution, including nearly $2 million in accounts overdue by more than six months. The AI automation reduced manual workload for office staff and boosted engagement, helping align provider compensation and financial outcomes.
“SmartAgent Collections represents a major leap forward in how organizations approach revenue recovery,” said Brandon Nott, Chief Product Officer at IntelePeer. “Providers have long been forced to choose between high-cost outsourcing or labor-intensive in-house follow-up. Our solution delivers better results with empathy and minimal staff burden, delivering value from day one.”
Why SmartAgent Collections Matters to the Revenue Industry
In the overall ecosystem surrounding revenue management and accounts receivable, unpaid invoices or collections appear to be ongoing issues with space for growth. Traditional collection efforts, which may be manual or rely on the often-expensive third-party agency model, show mixed results in terms of patient engagement due to the upward trend in deductibles.
Automating revenue recovery with agentic AI offers several industry-wide benefits:
Smarter, Faster Cash Flow: AI agents will contact patients quickly and consistently to drive higher contact rates and greater likelihood of payment-a key ingredient to lowering DSO and improving predictability of revenue. This is a reflection of larger trends in collections automation, where intelligent agents are besting traditional approaches by raising contact and recovery rates while reducing costs.
Lower Cost: Reduced dependence on human outreach and third-party collection agencies leads to big savings. Free up staff to spend more time on higher-value work, caring for patients and supporting clinical needs.
Data-Driven Insights: Real-time analytics and dashboard reporting provide visibility for revenue leaders on age bucket performance, channel effectiveness, and payment trends to enable smarter forecasting and strategic planning.
As healthcare providers struggle to cope with labor shortages, escalating administrative costs, and the aspect of maintaining patient relationships, using AI in revenue operations automatically becomes the principal cause. SmartAgent Collections just shows how agentic AI-cumbersome to independently reach out and hold dialogues-can fill the gaps in the traditional revenue cycle by making collections nonintrusive, efficient, and patient-friendly.
Also Read: UiPath Acquires WorkFusion, Bolstering Agentic AI Capabilities and Set to Reshape Revenue Operations
Impact on Businesses and Healthcare Providers
For DSOs, specialty clinics, and other healthcare organizations, SmartAgent Collections may become a competitive differentiator:
Improved Financial Health: By collecting overdue payments regularly, providers can stabilize cash flow. This helps them reinvest in services and support growth initiatives without adding more staff.
Enhanced Patient Experience: Automated, empathetic engagement helps maintain positive patient relationships. Secure self-service payment options make things easier. They also help patients feel satisfied. If needed, patients can quickly get live support.
Scalability in Complex Billing: This solution supports multi-location operations and various billing ledgers. It’s ideal for large DSOs and healthcare systems with complex revenue structures.
SmartAgent Collections shows a shift in the revenue industry. It’s moving toward intelligent automation for complex workflows that were once too detailed for AI. Using agentic AI helps businesses understand context, personalize outreach, and complete transactions. This way, they can boost revenue without raising costs much.
AI is advancing quickly. Solutions like IntelePeer’s SmartAgent Collections could soon be standard in healthcare revenue operations. They help organizations recover more revenue. They also improve efficiency and enhance financial and patient outcomes. In today’s world, agility and data-driven decisions are more important than ever.
