Icertis, the global leader in AI-powered contract intelligence, announced that it has been recognized as a Customers’ Choice vendor in the 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report. Icertis was positioned in the top right quadrant based on the company’s customer rating, reflecting high marks for overall experience, user interest, and adoption.
According to the report, 93 percent of customers recommend the Icertis platform, and more than 80 percent of Icertis ratings are five out of five stars, based on 84 ratings submitted as of January 2025. Customers gave Icertis high marks for product capabilities and experiences across sales, support, and deployment. Notably, more than 65 percent of Icertis reviews came from companies exceeding $1 billion in annual revenue, demonstrating a strong preference for Icertis among global enterprises. Key customer feedback includes:
- “Icertis has been a valued partner for over ten years. They have truly transformed the contract lifecycle management space. The ICI platform has allowed our organization to truly manage our contracts from intake through negotiation and signature. Beyond that, we can easily manage renewals, understand our terms in bulk, and manage needed changes in mass,” said a manufacturing customer with more than $30 billion in annual revenue.
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- “The Icertis team has been exceptional to work with, demonstrating great support and accommodation in helping us educate and support our organization’s business needs,” said a health and biotech customer with more than $30 billion in annual revenue.
- “The Icertis platform is very robust, with advanced analytics and a commitment to customer success. Selecting a vendor started with reviewing the Gartner report and identifying vendors to explore. What stood out to my organization, in addition to the advanced analytics, was their experience working with healthcare clients,” said a healthcare and biotech customer with more than $1 billion in annual revenue.
- “Both the sales and project implementation teams at Icertis were extremely knowledgeable, listened to what our needs were, and helped design a platform that fit our functionality requirements, while allowing us the ability to track productivity improvements and risk mitigation. We realized very quickly that with Icertis, we had a true partner in this process,” said a legal and compliance customer with more than $1 billion in annual revenue.
Icertis delivers contract intelligence for the world’s largest enterprises to reimagine how they buy and sell with AI-powered contracts. Trusted by more than one third of the Fortune 100, Icertis leverages GenAI to find immediate value in contracts while also ensuring that what’s agreed to in the contract is delivered to enable long-term commercial outcomes around revenue, savings, and risk.
“We believe that the overwhelming endorsements from our customers reflect the transformative impact of our enterprise-grade, AI-powered platform, which is designed to help large businesses solve complex business challenges in today’s economic environment,” said Anand Subbaraman, Chief Operating Officer, Icertis. “At Icertis, we recognize that our customers are forward-thinkers, change-makers, and industry leaders within their respective markets. This recognition by Gartner Peer Insights™ reaffirms our commitment to continuous innovation, ensuring that every engagement with the Icertis platform enables our customers to capture significant value and maintain a competitive edge.”
The Gartner Peer Insights™ Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers. This distinction follows Icertis’ five-time recognition as a Leader in the Gartner® Magic Quadrant™ for Contract Life Cycle Management.
Source: BusinessWire
