Penguin Ai has announced a strategic collaboration with FTI Consulting, Inc. aimed at helping healthcare providers modernize revenue cycle management (RCM) operations and reduce administrative complexity. By integrating Penguin Ai’s healthcare-focused AI platform into FTI Consulting’s RCM transformation engagements, the collaboration seeks to improve throughput, minimize rework, and deliver measurable gains in financial and operational performance.
Under the agreement, FTI Consulting’s healthcare practice will leverage Penguin Ai’s purpose-built AI capabilities across critical RCM functions, including claims denial management and appeals. The platform applies AI-powered automation, intelligent monitoring, and smart workflow routing to accelerate cash flow and improve efficiency for providers operating at scale. The joint approach is designed to help organizations manage growing administrative demands while strengthening long-term financial outcomes.
The collaboration also brings together complementary strengths. FTI Consulting will provide Penguin Ai with access to its deep experience in revenue cycle operations across large integrated delivery networks, physician groups, and private equity–backed healthcare organizations. This expertise is expected to support faster and more effective deployment of Penguin Ai’s digital agents in real-world RCM environments, while enhancing credibility through alignment with a global advisory firm.
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“Having led organizations of 5,000+ people and served as chief data officer in multiple enterprises, I’ve seen firsthand that successful technology adoption isn’t just about the tools. It’s about change management,” said Fawad Butt, CEO of Penguin Ai and former CDO at Kaiser Permanente, United Healthcare and Optum. “That’s why collaborations like this matter. FTI Consulting brings the workflow and workforce expertise needed to help providers integrate AI into their operations and realize measurable impact at scale, while Penguin Ai delivers the purpose-built, healthcare-native technology foundation that makes that transformation faster, safer, and more sustainable.”
By embedding Penguin Ai’s platform into its managed services and transformation programs, FTI Consulting aims to enhance its ability to deliver scalable operating models that improve cost-to-collect, reduce denials, and augment staff capacity. The collaboration positions both firms to address mounting financial pressures across the healthcare sector.
“Healthcare providers face unprecedented financial pressures and escalating operational complexity,” said Dana McMurtry, Senior Managing Director, FTI Consulting – Healthcare. “By combining FTI Consulting’s deep expertise in revenue cycle transformation and managed services with Penguin Ai’s healthcare-native automation capabilities, we can deliver a step change in operational performance. This collaboration will help enable our clients to unlock meaningful productivity gains, reduce rework, and strengthen overall financial sustainability.”
