Tag:
Customer Experience
News
Forrester Launches Total Experience Score to Help Brands Align Perception and Performance for Growth
Revealed in the firm’s Global Total Experience Score Rankings, 2025, the metric combines Forrester’s new Brand Experience Index (BX Index™) and its long-established Customer...
Customer Success
Maven AGI Raises $50M to Meet Surging Demand for Enterprise-Grade AI
Maven AGI, the enterprise AI company unifying the full customer journey, announced it has raised $50 million in Series B funding. The round was led...
News
Clozd launches the Clozd Expert Network to expand interview capabilities
Clozd, the leading provider of win-loss analysis solutions, announced the launch of the Clozd Expert Network (CEN), a curated group of seasoned executives and...
Customer Success
TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution Gap
Kore.ai, a global leader in enterprise AI technology, announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer...
Customer Success
CROFirst’s Weekly Roundup: Ensemble, Outreach, iQor, Pipedrive & More
Welcome to CROFirst’s Weekly Roundup—your trusted summary of key developments shaping AI-powered revenue orchestration, customer experience, and performance analytics. This week, we explore the...
News
iQor CXBPO™ Unveils Insights iQ™ to Revolutionize Customer Experience With Real-Time Predictive Intelligence
iQor CXBPO™ has launched Insights iQ™, a powerful AI-driven analytics solution designed to extract real-time, predictive intelligence from 100% of customer interactions. Built on...
News
Insight7 Launches ‘Call Evaluation’ Platform To Unlock Insights From Customer And Employee Calls At Scale
Insight7, a leading developer of conversational intelligence solutions, announced the official launch of its new Call Evaluation platform. Designed for everyday business users, the...
News
Perceptyx Appoints Stephen Foster as Chief Revenue Officer
Perceptyx, the global leader in employee listening and actioning for a better workplace, has named Stephen Foster as Chief Revenue Officer. With highly relevant...