Tag:
Customer Experience
News
Faye Launches New AI Powered Pipedrive Zendesk Integration to Bridge Sales and Support
Faye, a global leader in software strategy, deployment, integration, and ongoing management for mid-market and enterprise organizations, announced the launch of its Pipedrive Zendesk...
Customer Success
Sprinklr Announces Scott Millard as Chief Revenue Officer
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Scott Millard will join Sprinklr as its Chief Revenue Officer, effective September 22,...
Customer Success
Servion Unveils JourneyWorCX Framework for CX Orchestration
Servion Global Solutions, a global leader in customer experience (CX) and contact center transformation, announced the launch of JourneyWorCX™, a next-generation CX execution framework...
Investment and Budget Allocation
Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing...
Customer Success
Parloa Names Chris Silver as Chief Revenue Officer
Parloa, a global leader in agentic AI for customer experience, announced the appointment of Chris Silver as Chief Revenue Officer (CRO). Chris joins Parloa’s...
Customer Success
Cetera Launches IntelligenceEngine to Help Advisors Turn Client Data into Growth Opportunities
Cetera Financial Group has introduced IntelligenceEngine, a new AI-powered platform designed to equip financial advisors and institutions with the tools they need to drive...
Customer Success
Customer Journey Orchestration: The Revenue Growth Lever You’re Overlooking
In the dynamic realm of martech, customer journey orchestration is more than just a fad or a passing phase.
It's a change in how companies...
News
iHerb Welcomes Hyeyoung Moon as Chief Revenue Officer
iHerb, a leading global destination for health and wellness, announced the appointment of Hyeyoung Moon as Chief Revenue Officer. This newly created role is...