Tag:
Customer Experience
Customer Success
Addepar appoints Peter O’Brien as Chief Revenue Officer and Janeen France as the company’s first Chief Client Officer
Addepar, the global technology and data platform for investment professionals, announced the appointment of two long-serving internal leaders. Peter O'Brien has been appointed Chief...
Customer Success
Customer Lifetime Value (CLV): The Key Metric Driving Sustainable Business Growth in 2026
Customer acquisition costs are rising fast. Digital markets in 2026 are crowded, and grabbing new customers is getting more expensive every day.
Businesses spend more...
News
nCino Unveils “Digital Partners” to Create Dual Workforce for Financial Institutions
nCino, Inc. has announced the launch of its new “Digital Partners” suite—role-based, agentic AI assistants embedded within its banking platform to support and elevate...
Customer Success
Basile Bonnier joins Wiremind as Chief Customer Success Officer
Wiremind, a leader in advanced inventory, distribution and optimization solutions, announced the appointment of Basile Bonnier as Chief Customer Success Officer.
Basile will lead the Customer...
Performance Metrics and Analytics
Alvaria and SuccessKPI Partner to Deliver AI-Driven Customer Experience and Compliance Insights
Alvaria, a leader in compliant contact center solutions, has partnered with SuccessKPI, an AI-driven business intelligence platform. This partnership aims to provide enterprises with...
News
Oracle Introduces Role-Based AI Agents to Enhance Marketing, Sales, and Service Efficiency
Oracle has unveiled a new suite of role-based AI agents embedded within Oracle Fusion Cloud Applications, designed to help marketing, sales, and service leaders...
News
Nift Appoints Saket Mehta as Chief Revenue Officer
Nift, the technology company linking commerce platforms with advertisers and direct-to-consumer (DTC) brands, has named Saket Mehta as its first Chief Revenue Officer. A...
News
Faye Launches New AI Powered Pipedrive Zendesk Integration to Bridge Sales and Support
Faye, a global leader in software strategy, deployment, integration, and ongoing management for mid-market and enterprise organizations, announced the launch of its Pipedrive Zendesk...