Tag:
Customer Experience
Staff Writers
The Future of Revenue: Aligning Sales, Marketing, and CX Around One North Star
The revenue model is evolving. In today’s business environment, separating sales, marketing, and customer experience into isolated functions no longer works. It slows momentum,...
News
IntelePeer Launches SmartAnalytics to Strengthen Conversational AI and Customer Insights
IntelePeer has unveiled SmartAnalytics, a new offering designed to enhance the performance of conversational AI by delivering advanced customer interaction analysis and reporting capabilities....
Customer Success
Optimum Partners with Cresta to Elevate Customer Experience Through AI Integration
Optimum, a brand under Altice USA, has announced a strategic collaboration with Cresta, a leading provider of generative AI solutions for contact centers. This...
News
Connectbase Unveils Linkbase to Streamline and Scale Connectivity Approvals
Connectbase, a leading provider of industry cloud solutions for connectivity, has introduced Linkbase, a new platform designed to automate and scale the process of...
Customer Success
CROFirst’s Weekly News Roundup With Cavallo, OneShot.ai, Clearwater Analytics, BlueConic, Humanyze & More!
In Strategic Revenue Management news this week…
🔹 Cavallo Expands Profitability Solutions with New Infor ERP IntegrationCavallo has strengthened its Profit Platform by integrating with...
News
Invoca Launches PreSense on Genesys AppFoundry, Elevating Customer Experience with Real-Time Insights
Invoca has made its PreSense solution available on the Genesys AppFoundry, bringing advanced customer journey insights to contact centers using Genesys Cloud CX. This...
Customer Success
8×8 Enhances CX Platform with AI and Messaging Innovations to Elevate Engagement
8x8, Inc. has announced a series of enhancements to its Customer Experience (CX) platform, aiming to improve customer and employee interactions through advanced AI...
News
Humanyze Introduces Pulse: AI-Driven Market Intelligence to Complement Flagship Workforce Analytics Solution, Insights
Humanyze, a leader in workforce analytics and business intelligence, is proud to announce the launch of Pulse, an AI-powered platform that provides real-time external...