Tag:
Customer Experience
News
BILL Names Jonathan Leaf as Chief Revenue Officer to Accelerate Growth
BILL, the intelligent financial operations platform trusted by nearly half a million businesses to manage, move, and maximize their money, announced Jonathan Leaf will...
Staff Writers
Chief Revenue Officer Performance Metrics in 2026: How to Measure and Maximize Revenue Leadership Impact
Most CROs still believe they own revenue. In reality, they are managing fragments of it and hoping the system somehow holds together.
That approach worked...
Customer Success
Royal London Asset Management Taps Seismic to Scale AI-Driven, Compliant Client Engagement
Royal London Asset Management has partnered with Seismic to advance its digital transformation and modernize how it builds, deepens, and scales client relationships across...
Customer Success
Pega Unveils Enhanced Client Lifecycle Management Platform to Redefine Agentic Compliance
Pegasystems Inc. has integrated cutting-edge agentic AI functionality in the latest version of Pega Client Lifecycle Management™ (CLM) and claims to offer the most...
Customer Success
Proactive Customer Success Strategies: How Leading Companies Prevent Churn and Drive Expansion in 2026
Retention is not just a safety net anymore. In 2026, it is the new acquisition. If you think keeping customers is secondary, you are...
News
Amazon Connect Unveils AI‑Powered Predictive Insights: Sales Meets Service
AWS has announced that Amazon Connect, its cloud contact-center solution on AWS, has added a new feature called "AI-powered predictive insights," now in preview....
Customer Success
Lumio and Revio Insight Partner to Detect Relationship Erosion and Retain Business
Revio Insight, the Relationship and Growth Intelligence Platform that reveals where customers and members are also banking, borrowing, and investing, and Lumio Solutions (Lumio),...
Customer Success
Addepar appoints Peter O’Brien as Chief Revenue Officer and Janeen France as the company’s first Chief Client Officer
Addepar, the global technology and data platform for investment professionals, announced the appointment of two long-serving internal leaders. Peter O'Brien has been appointed Chief...
