Tag:
Customer Service
News
Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary...
Customer Success
Automation Anywhere Launches Ready-to-Deploy AI Agents to Streamline Business Operations
Automation Anywhere, a leader in Agentic Process Automation (APA), has introduced a suite of prebuilt Agentic Solutions designed to help enterprises rapidly scale AI-driven...
Customer Success
Parloa and Verint Unite to Redefine Contact Center Operations with Hybrid Human-AI Integration
Parloa, a pioneer in Agentic AI for customer service, has announced a strategic integration with Verint’s CX Automation Platform, introducing a new level of...
Customer Success
HubSpot Integrates ChatGPT to Launch CRM Deep Research Connector
HubSpot has launched its Deep Research Connector, becoming the first CRM platform to integrate directly with ChatGPT. This new feature enables over 250,000 HubSpot...
Customer Success
Innovia Consulting Acquires Lloyd Business IT Solutions NAV Operations, Expanding Its Microsoft Dynamics Presence In Canada
Innovia Consulting, a leading Microsoft Dynamics 365 Business Central partner, is pleased to announce the merging of Lloyd Business IT Solutions, a respected provider...
News
Textellent Capitalizes on Leading Tech Partnerships to Enhance Business Communication Capabilities
Textellent, a leading SMS marketing and campaign platform provider, is partnering with tech leaders to enhance business communication capabilities. This initiative reinforces Textellent's commitment...
Customer Success
Optimum Partners with Cresta to Elevate Customer Experience Through AI Integration
Optimum, a brand under Altice USA, has announced a strategic collaboration with Cresta, a leading provider of generative AI solutions for contact centers. This...
News
Soul Machines Enhances AI Workforce with Premium Integrations for Seamless Workflow Automation
Soul Machines has announced the launch of Premium Integrations, a new capability that connects its Experiential AI Agents™ with major workflow automation platforms like...
