FIS has introduced an industry-first solution designed to help banks participate in—and lead—the emerging era of agentic commerce, where artificial intelligence agents can initiate and complete transactions on behalf of consumers. The new offering follows FIS’ recent acquisition of its Total Issuing™ Solutions portfolio and is positioned to help issuing banks scale AI-mediated commerce while maintaining strong fraud controls and compliance.
Agentic commerce enables AI to serve as a virtual assistant to search for alternatives, negotiate, and even buy, utilizing pre-approved payment information. Industry analysts see the potential of the future in numbers, and according to McKinsey, agentic commerce could boost retail sales to as much as $1 trillion in the US market and $3 trillion to $5 trillion worldwide by 2030. Financial institutions are also important in facilitating the rapid growth of agentic commerce through their secure payment infrastructure.
FIS’ new capability is designed to let AI-initiated transactions flow through established authorization, authentication, and dispute management frameworks already used by banks and card networks. By working closely with Mastercard and Visa, FIS enables AI agents to transact safely across global payment rails while allowing issuers to identify, approve, and monitor agent-driven payments. This approach helps banks remain “top of wallet” for consumers, even as purchasing behaviors shift toward AI-assisted experiences.
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Expected to be available to FIS issuing bank clients by the end of the first quarter of 2026, the solution incorporates secure card data handling and “know your agent” insights. The design aims to reduce chargebacks for issuers, improve approval rates for merchants by minimizing false declines, and deliver smoother, more secure experiences for consumers.
“FIS has spent decades helping financial institutions navigate technological inflection points. Agentic commerce represents a next fundamental shift in how consumers interact with financial services, and our role is to ensure banks not only participate in this transformation but lead it,” said Stephanie Ferris, CEO and President, FIS. “By combining our global payments scale, our newly acquired issuing capabilities, and partnerships with industry leaders like Mastercard and Visa, we’re enabling AI-powered solutions that keep our clients at the center of commerce while enhancing security, reducing friction and improving experiences for the consumers they serve.”
In the early deployment stage, the focus will be on the use cases of authorization for transactions, fraud, loyalty, and servicing, with other uses based on data being explored by FIS and its partners in the future.
