CSS IMPACT, the leading provider of AI-driven debt collection financial ecosystem solutions, through its specialized division, ImpactAI Solutions, is thrilled to announce the launch of groundbreaking advancements within the IMPACT Enterprise Debt Collections Software Suite: the Interactive Voice AI Smart Collectors, Ava and Ivan. These state-of-the-art AI-powered agents are set to revolutionize the debt collection industry by speaking 40+ languages and offering seamless, compliant, and highly efficient automated communication and payment solutions.
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Redefining AI-Driven Collections
ImpactAI presents Ivan – the Interactive Smart AI Collector, an advanced AI-driven collector designed to optimize debt collections efforts, Ava – the AI Client Services Agent, dedicated to enhancing client services interactions. Together, they empower collection agencies by revolutionizing both inbound and outbound engagement through cutting-edge artificial intelligence.
- Automate Payment Plans & Settlements: Ivan, the Interactive Smart AI Voice Collector, is designed to negotiate, arrange settlements, and process payments with unprecedented accuracy and strict adherence to compliance standards.
- Ensure Regulatory Compliance: Every interaction conforms to Reg-F, PCI, TCPA, and CFPB regulations, ensuring that all communications are legally compliant and financially sound.
- Enhance Client Engagement: Ava, the AI Client Services Agent, acts as a virtual concierge welcoming clients by name, and managing inquiries typically handled by live client service representatives.
- Enable Seamless Multi-Channel Communication: During conversations, Ava can instantly send texts or emails with documents, media, and reports in response to inquiries, on command.
- Optimize Workforce Automation: The AI-powered system reduces reliance on human agents, increasing operational efficiency while maintaining a human-like conversational experience.
Transforming Collections with AI Interactive Voice Smart Collector
The AI Collector Copilot Assistant from ImpactAI: This transformative new tool revolutionizes real-time debt management by providing collectors with Live AI-Driven Copilot assistance, delivering instant insights, automation, and support. Key features include:
- Call Sentiment Analysis: Analyzes debtor emotions during calls to facilitate more effective negotiations.
- Automated Workflows: Workflow-driven click-to-dial features enforce PCI and Reg-F compliance.
- Seamless CRM Integration: AI-generated transcripts and call summaries are automatically integrated into CRM systems to streamline account servicing.
SOURCE: PRNewswire
