Soul Machines has announced the launch of Premium Integrations, a new capability that connects its Experiential AI Agents™ with major workflow automation platforms like Zapier. The enhancement is designed to help businesses blend human-like digital interactions with powerful automation tools, enabling more streamlined and efficient operations across departments such as customer service, human resources, IT support, and sales.
Experiential AI Agents™, powered by Soul Machines’ patented Digital Brain technology, simulate real-time human behavior through digital avatars. These agents are capable of emotionally intelligent conversations that adapt to users in real time. With the introduction of Premium Integrations, these AI agents can now initiate automated actions within existing systems—allowing businesses to improve efficiency, reduce operational costs, and fill workforce gaps without compromising the quality of user engagement.
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“Our patented Digital Brain technology allows Soul Machines to deliver Experiential AI Agents that build genuine trust through authentic, human-like interactions—a stark contrast to traditional AI Agent offerings,” said Darren Wilson, Chief Product Officer at Soul Machines. “This new approach transforms businesses, helping them unlock unprecedented efficiencies, optimize costs, fill workforce gaps and elevate customer and employee experiences in a truly impactful way.”
Premium Integrations allow these AI agents to act as both conversational interfaces and operational tools, performing tasks like collecting customer data, executing service requests, or triggering follow-up actions—all within the platforms organizations already use. The user-friendly interface and natural conversational flow reduce the need for extensive training, making it easier for teams to adopt and scale the solution.
