Customer Success
Customer Success
CROFirst’s Weekly Roundup: Aithon, Databricks, OmniSpay, Aligned, Dispatch, Summize, & Square
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-native revenue systems, embedded finance platforms, intelligent deal execution, automated onboarding, revenue leadership strategy, and...
Customer Success
Summize Appoints Christopher Picarde as Chief Revenue Officer and Mark Oshry as SVP of Customer Success
Summize, a leader in AI-powered contract lifecycle management (CLM) software, announced the appointments of Christopher Picarde as chief revenue officer (CRO) and Mark Oshry...
Customer Success
CROFirst’s Weekly Roundup: Consensus, NewEdge Growth, Ridgeline, Jim.com, Informativ, ServiceNow, Fiserv, Arizent & More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest developments shaping AI-powered revenue operations, intelligent investment management, demo automation, embedded payments,...
Customer Success
Voice of Customer (VoC) Programs in 2026: Turning Customer Feedback Into Revenue Growth and Retention
In 2026, Voice of Customer programs no longer sit quietly inside customer success or support teams. They sit much closer to revenue. That shift...
Customer Success
ServiceNow and Fiserv Deepen AI Partnership to Strengthen Financial Services Operations
ServiceNow and Fiserv have strengthened their strategic partnership to drive AI-powered transformation in financial services operations, with Fiserv increasing its adoption of ServiceNow Now...
Customer Success
CROFirst’s Weekly Roundup: Veradigm, STP, Consensus, Gong, Elavon, Microsoft, M-Files, Pecan & More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping revenue cycle intelligence, predictive settlement automation, AI-powered sales engagement, embedded...
Customer Success
M-Files Launches Enhanced Partner Program to Drive Growth and Customer Success
M-Files has unveiled significant enhancements to its global partner program, aimed at accelerating partner growth, strengthening customer support, and deepening collaboration with M-Files Field...
Customer Success
CROFirst’s Weekly Roundup: Zone & Co, FlexTecs, Saltbox MGMT, KPMG, Uniphore, Base, Triple Whale & More
Welcome to CROFirst’s Weekly Roundup - your essential briefing on the latest innovations shaping revenue operations, agentic finance intelligence, AI-enabled sales execution, customer-led growth,...
Customer Success
Base Acquires EverAfter to Create an AI Engagement OS and Redefine Customer-Led Revenue Growth
Base AI, a leading platform for customer‑led growth, announced the acquisition of EverAfter AI, a pioneer in customer‑facing post‑sale experience technology, to create what...
Customer Success
CROFirst’s Weekly Roundup: Waystar, STP, Highspot, FIS, Impartner, Xero & More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest developments shaping strategic revenue management, agentic AI, financial services innovation, partner-led growth,...
Customer Success
Impartner Launches Hyperscaler Marketplaces Guide to Drive Scalable Partner-Led Cloud Growth
Impartner has unveiled a new strategic resource that will help the partner organization convert the activities of the marketplace on the hyperscalers into stable...
