Customer Success
Customer Success
Accenture Partners with Google Cloud and Salesforce to Accelerate AI-Driven Growth and Customer Experience
Accenture has unveiled new tools designed to help organizations scale generative AI solutions, integrating Google Cloud’s Gemini models and Salesforce’s Agentforce platform. This collaboration...
Customer Success
Gainsight Launches AI Agent for Slack, Enabling Every Employee to Turn Customer Insights into Revenue Opportunities
Gainsight, the world’s leading Customer Success platform, announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting...
Customer Success
ResultsCX Rises to ‘Innovator’ Status in Avasant’s CX Center Business Process Transformation RadarView Assessment
ResultsCX, a provider of Customer Experience Management services to leading global companies including Fortune 100 and 500 firms, was recognized as an ‘Innovator’ in...
Customer Success
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas as part of its growth strategy to accelerate AI development and reinvent customer experience
Global digital business services leader Teleperformance announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Under the partnership, TP...
Customer Success
Lightning Step Appoints Morganne Rudd VP of Customer Success
Lightning Step, a leading provider of integrated CRM, EHR, and RCM solutions for behavioral health practices and facilities, has appointed Morganne Rudd as its...
Customer Success
TTEC Egypt Expands with Cairo, Welcomes Top Payment Client
TTEC Holdings, a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, celebrated the grand opening of its new site in Cairo's Maadi...
Customer Success
Icertis Integrates with DeepSeek to Drive AI Innovation in Contracting
Icertis, the global leader in AI-powered contract intelligence, announced the integration of its contract intelligence platform with DeepSeek R1. This is the latest AI...
Customer Success
EZLynx Launches new AI Features to Enhance Agency Productivity
EZLynx, an Applied company, announced the launch of the latest AI capabilities in its all-in-one management system. Leveraging EZLynx Virtual Assistant (EVA), agents can quickly...