Customer Success
Customer Success
Planhat is named a Customer Success Leader by IDC
Planhat has been named as a Leader in the IDC MarketScape Worldwide Customer Success Applications Vendor Assessment across both current capabilities and market-readiness of...
Customer Success
TTEC Reveals 2025 Customer Experience Trends
TTEC Holdings, Inc, a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has identified the top five...
Customer Success
Wix Launches AI Feature for Business-Customer Engagement”
Wix.com, the leading SaaS website builder platform globally, announced the launch of the AI Site-Chat - designed to serve as a virtual agent for...
Customer Success
Shopify Partner Domaine Launches Commerce Accelerator for Mid-Market Brands
Domaine, the world's largest Shopify design and development practice, announced the launch of Domaine Studio, a new division tailor-made to accelerate commerce growth for...
Customer Success
Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to...
Customer Success
Acxiom Unveils Top 5 CX Trends for 2025, Highlighting the Power of Human Engagement in an AI-Driven World
Acxiom, the global leader in customer intelligence and marketing enablement, has released its highly anticipated annual customer experience (CX) trends report, "A Human-Centric Approach to...
Customer Success
Uniphore and Konecta Join Forces to Advance AI in Customer Experience and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader...
Customer Success
Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
Mitel, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer...