Customer Success
Customer Success
Solutions by Text Becomes First to Deliver Live RCS Messaging for Financial Services
Solutions by Text (SBT) has launched its first live customer using Rich Communication Services (RCS) messaging. This marks a key milestone as the first...
Customer Success
Planhat named a Leader in 2025 Gartner’s Magic Quadrant for Customer Success Management Platforms
Customer platform Planhat announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Customer Success Management Platforms.
This marks the second...
Customer Success
CROFirst’s Weekly Roundup: Leapfin, Airwallex, CapitalSpring, Invoca, nCino, Esker, Ibotta & More
Welcome to CROFirst’s Weekly Roundup — your essential digest of the latest in strategic revenue management, investment strategy, customer success, and performance analytics. This...
Customer Success
Churn Prediction in 2026: How AI and Analytics Help Businesses Retain Customers
Business growth today feels like a race with no finish line. After 2025, acquiring new customers has become tougher, costlier, and far less predictable....
Customer Success
Reevo Launches with $80 Million Funding to Redefine Go-to-Market Operations with AI-Native Platform
Reevo is an AI-native go-to-market platform that formally launched, tying together marketing, sales, and customer success under one roof. The new company raised $80...
Customer Success
Esker and Numen Partner to Accelerate SAP Transformation for Enterprises Across the Americas
Esker, a global leader in AI automation for CFOs, has partnered with Numen. Numen specializes in SAP digital transformation. This alliance will help businesses...
Customer Success
Basile Bonnier joins Wiremind as Chief Customer Success Officer
Wiremind, a leader in advanced inventory, distribution and optimization solutions, announced the appointment of Basile Bonnier as Chief Customer Success Officer.
Basile will lead the Customer...
Customer Success
Andersen Consulting Partners with Vivaldi to Strengthen Global Strategy and Business Transformation Capabilities
Andersen Consulting has entered into a strategic collaboration with Vivaldi, a global business and brand strategy consultancy, to enhance its capabilities in strategy, innovation,...