Customer Success
Customer Success
Customer Retention in 2026: Proven Strategies to Reduce Churn and Drive Long-Term Revenue Growth
Customer acquisition used to be the loudest thing in business meetings. More leads. More ads. More reach. More pipeline. That entire game has started...
Customer Success
Client Onboarding in 2026: How to Create a Seamless Experience That Accelerates Retention and Revenue
Most companies still think client onboarding starts after the contract gets signed.
Wrong starting point.
Client onboarding actually starts the moment a buyer asks themselves a...
Customer Success
CROFirst Weekly Roundup: Intuit, Coatue, CAIS, ChurnZero, CaptivateIQ, and Coupa Drive AI-Powered Revenue and Customer Growth
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, investment intelligence, customer success automation, sales planning,...
Customer Success
Customer Success Hiring Guide 2026: How to Build High-Performing Retention and Growth Teams
Customer success used to sit beside revenue teams. In 2026, it sits inside them.
That shift changes everything.
Companies are no longer hiring CSMs just to...
Customer Success
ChurnZero Launches AI-Powered Email Personalization for Customer Success Teams
ChurnZero has launched AI Email Play Steps, a new AI Personalization feature that offers context-aware customer communication automation within customer success workflows. Teams can...
Customer Success
CROFirst Weekly Roundup: RS2, iCapital, Anthropic, NIQ, QuantumStreet AI, and Grant Thornton Drive AI-Powered Revenue Innovation
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, investment intelligence, pricing optimization, institutional analytics, and...
Customer Success
NIQ Enhances Pricing Strategy with AI-Powered Insights
NIQ has come up with Price & Promo Optimizer - an AI-driven Revenue Growth Management (RGM) platform for manufacturers that helps them to experiment...
Customer Success
Glean and Gainsight Integrate to Deliver Unified Customer Context for Revenue Teams
Glean and Gainsight have announced a native integration that embeds Gainsight’s customer intelligence-such as health scores, risk signals, sentiment, and lifecycle data-directly into Glean’s...
