Customer Success
Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to...
Customer Success
Acxiom Unveils Top 5 CX Trends for 2025, Highlighting the Power of Human Engagement in an AI-Driven World
Acxiom, the global leader in customer intelligence and marketing enablement, has released its highly anticipated annual customer experience (CX) trends report, "A Human-Centric Approach to...
Customer Success
Uniphore and Konecta Join Forces to Advance AI in Customer Experience and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader...
Customer Success
Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
Mitel, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer...
Technology and Innovation
Nasuni Launches Enhanced Partner Program to Support Expanding Partner Ecosystem
Nasuni, a leading enterprise data platform for hybrid cloud environments, announced the launch of an enhanced Partner Program, designed to offer a more robust...
Technology and Innovation
Rimini Street Announces New Management Console for Rimini Connect™ Suite of Interoperability Solutions
Rimini Street, Inc., a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP, and VMware...
Technology and Innovation
Nue’s Revenue Lifecycle Platform Expands with Enhancements to Lifecycle Manager, Unlocking the Next Era of Customer and Revenue Journeys
Nue, the Revenue Lifecycle Platform, announced key enhancements to its Lifecycle Manager product. These enhancements include actionable revenue intelligence, new billing capabilities, and additional...
Technology and Innovation
Maverick Medical AI, NewVue.ai, and RADPAIR Announce Strategic Integration
Maverick Medical AI, NewVue.ai, and RADPAIR, leaders in AI-driven healthcare solutions, are excited to announce a strategic partnership to optimize radiology workflows, reporting, and...