Technology and Innovation
Customer Success
McorpCX Announces the Launch of XOS Pulse, an Experience Management Capabilities Assessment That Empowers Organizations to Accelerate Experience-Led Business Growth
McorpCX, a leader in customer and employee experience transformation, announced the launch of XOS Pulse, an AI-driven, customer experience maturity assessment tool designed to...
Customer Success
CROFirst’s Weekly Roundup: Salesforce, Genesys, Fractal, CGI, CobbleStone & More
Welcome to CROFirst’s Weekly Roundup—your trusted source for the latest developments in strategic revenue management, tech-led growth, and operational intelligence. This week brings major...
Customer Success
Grant Thornton Strengthens Advisory Services with Acquisition of Nearshore Leader Auxis
Grant Thornton has announced plans to acquire Auxis, a nearshore outsourcing and business modernization pioneer, to accelerate the growth of its advisory arm, Grant...
News
Snowflake Launches Snowpark Connect: Run Apache Spark Workloads Without Clusters
Snowflake has announced the public preview of Snowpark Connect for Apache Spark™, a new capability that allows organizations to run Spark workloads directly within...
Customer Success
Parloa Names Chris Silver as Chief Revenue Officer
Parloa, a global leader in agentic AI for customer experience, announced the appointment of Chris Silver as Chief Revenue Officer (CRO). Chris joins Parloa’s...
Quick Byte
CGI Launches SpeedOps to Drive AI-Powered Business Operations Transformation
CGI has unveiled CGI SpeedOps, a new human-centric AI-powered solution aimed at transforming business operations across commercial and public sector industries. Developed in Portugal...
Customer Success
CROFirst’s Weekly Roundup: Waystar, Convoso, Regnology, Accenture, Zelis & More
Welcome to CROFirst’s Weekly Roundup—your go-to source for the latest in revenue acceleration, AI-powered sales, and growth strategy. This week’s highlights showcase major acquisitions,...
News
Zafin Integrates ChatGPT Enterprise to Accelerate Platform Development and Help Banks Compete
Zafin, the strategic platform partner that banks trust to accelerate innovation and deliver transformative customer value, is collaborating with OpenAI to apply ChatGPT Enterprise...