Technology and Innovation
Customer Success
Customer Lifetime Value (CLV): The Key Metric Driving Sustainable Business Growth in 2026
Customer acquisition costs are rising fast. Digital markets in 2026 are crowded, and grabbing new customers is getting more expensive every day.
Businesses spend more...
News
Ant International’s Antom Launches AI-Powered MSME App for Finance and Business Operations
Antom, the merchant payment and digitisation services business of Ant International, announced the launch of a new all-in-one app called EPOS360, designed to support...
Customer Success
Solutions by Text Becomes First to Deliver Live RCS Messaging for Financial Services
Solutions by Text (SBT) has launched its first live customer using Rich Communication Services (RCS) messaging. This marks a key milestone as the first...
Quick Byte
Upward Secures $8M Seed+ Funding and Partners with Mastercard to Accelerate Fintech Innovation
Upward, a fintech infrastructure platform empowering businesses to quickly launch and scale digital financial products, has secured $8 million in a Series Seed+ funding...
News
ASA Unveils AI-Powered Suite to Help Credit Unions and Banks Drive Engagement and Financial Wellness
ASA has launched new AI-powered products: ASA Net Worth, ASA One View, and ASA Forecast. These tools help credit unions and community banks engage...
Customer Success
Planhat named a Leader in 2025 Gartner’s Magic Quadrant for Customer Success Management Platforms
Customer platform Planhat announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Customer Success Management Platforms.
This marks the second...
Staff Writers
Web Summit 2025: Where the World’s Tech Leaders Shape the Future
Web Summit 2025 returns as one of the most influential global gatherings for technology, innovation, and leadership. Recognized as the 'world’s premier tech conference,'...
Customer Success
CROFirst’s Weekly Roundup: Leapfin, Airwallex, CapitalSpring, Invoca, nCino, Esker, Ibotta & More
Welcome to CROFirst’s Weekly Roundup — your essential digest of the latest in strategic revenue management, investment strategy, customer success, and performance analytics. This...
