Invoca has introduced an Artificial Intelligence and Data solution that is intended to assist healthcare providers in converting patient queries into scheduled appointments. The solution integrates marketing efforts, websites, AI agents, and patient access centers in order to increase patient engagement and make it possible to schedule appointments. This solution features AI voice and messaging agents that will be able to handle phone calls, texts, and online forms round the clock. Such agents will be able to provide answers to routine questions and refer complicated clinical questions to staff members. Also, these agents will be able to schedule, reschedule and cancel appointments directly through the electronic health record system.
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“In healthcare, the moment a patient reaches out is the moment that matters most,” said Gregg Johnson, CEO, Invoca. “Most AI agents stop at answering basic questions. Invoca’s agents go further, uniting AI with data that shows which marketing drove each conversation and which appointment it produced. That coordinated system is how providers grow revenue while expanding access to care.”Identifies the drop-off points in the appointment booking process for the patient, which include unanswered phone calls, delays in completing forms, and failure to book appointments online. The platform also matches the patient queries with the marketing campaigns and shares anonymous data about conversions with ad platforms, including Google, Meta, Adobe Advertising, and The Trade Desk.
