Conga, the pioneer and market leader in Revenue Lifecycle Management (RLM), announced it has received Forrester’s 2025 B2B Program of the Year Award for Customer Engagement. Conga was recognized for its customer success program, as the company recently implemented a digital transformation that resulted in a digital-first, scalable customer success model that drives increased efficiency, accelerated growth, and greater value for Conga customers.
Forrester’s 2025 B2B Program of the Year Award for Customer Engagement recognizes organizations that demonstrate exceptional achievement through innovative strategies and best practices to enhance the customer experience. Conga won this award in recognition of its digital customer success program.
Conga invested in a digital customer success experience, powered by the Conga Customer Community, to empower customers with self-service access to critical resources when they need them most. The Conga Customer Community offers direct access to thousands of knowledge base articles, a dedicated support portal, a learning portal, onboarding resources, and strategic thought leadership guides. Central to this initiative is the company’s flagship program – customer user groups – which foster collaboration, drive product adoption, and ensure customers can maximize the value of their investment through shared knowledge and real-time support while growing their network of peer connections.
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Key initiatives of this program include:
- The Conga Customer Community: The ultimate destination for revenue champions seeking to benchmark their success, network with like-minded peers, and tap into a reservoir of expert knowledge.
- Customer User Groups: A dynamic, two-fold approach that includes asynchronous support through active forums where customers can pose questions at any time, and synchronous engagement via virtual and live meetups that foster real-time sharing of use cases and strategic discussions.
- Scaled Success Program: Proactive, data-driven outreach to support adoption and strategic use at scale.
- Thought Leadership: Equipping customers with strategic insight to maximize product value while elevating themselves as strategic stakeholders. Conga offers not just products, but pathways to success for its customers.
Built to scale, Conga’s digital customer success program already has an exceptional track record for driving value for Conga customers and the business overall. The program has resulted in greater time to first value and greater overall product adoption and influenced an increase in customers’ Net Promoter Score (NPS)—a testament to Conga‘s core pillar of “championing the customer.”
SOURCE: PRWeb
