Quick Custom Intelligence (QCI) announced the launch of QCI Research, its new Gap Analysis service, a strategic offering that provides deep assessments of business operations to identify gaps and opportunities for improvement. This new service is introduced as part of QCI’s broader engagement model, expanding the company’s solutions beyond its core software platform to address clients’ strategic needs. By conducting comprehensive operational reviews, the Gap Analysis service pinpoints inefficiencies and untapped opportunities in an organization’s processes, technology use, and customer engagement strategies, delivering clear recommendations for enhancement.
The Gap Analysis service represents an evolution of QCI’s Customer Engagement model into the realm of strategic advisory services. While QCI’s platform has traditionally focused on real-time data analytics and customer engagement tools, this new service extends the partnership with clients beyond technology – into consultative guidance with quantifiable outcomes. QCI’s team works closely with client stakeholders to review key performance areas, benchmark current practices against industry best standards, and develop an actionable roadmap for improvement. The result is a tailored set of initiatives with measurable targets, ensuring that improvements can be tracked and proven over time. By moving beyond software implementation to hands-on advisory support, QCI is helping clients translate data-driven insights into actionable business strategies that drive efficiency, revenue growth, and enhanced guest experiences.
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“QCI Research is a direct response to QCI’s rapid growth and the increasing demand from our customers for deeper strategic guidance,” said Andrew Cardno, Co-Founder and Chief Technology Officer at QCI. “As we’ve expanded, it became clear that casinos and hospitality operators want not just powerful analytics tools, but also expert advice on how to leverage those tools to their fullest potential. Our Gap Analysis service meets this need by allowing us to partner more closely with clients – stepping beyond software to help identify and close critical operational gaps. In doing so, we’re empowering our customers with a clear, data-backed plan for improvement and ensuring they realize quantifiable results from their investment in our platform.”
With the introduction of QCI Research, QCI reinforces its commitment to providing holistic solutions for the gaming and hospitality industry. The service will be available to new and existing QCI clients, complementing the company’s award-winning analytics platform with high-level advisory support. By delivering both innovative technology and expert insight, QCI continues to solidify its role as a comprehensive partner for casinos and entertainment venues seeking to optimize performance and customer satisfaction.
Source: GlobeNewswire
