iQor CXBPO™ has launched Insights iQ™, a powerful AI-driven analytics solution designed to extract real-time, predictive intelligence from 100% of customer interactions. Built on iQor’s proprietary infinityAiQ™ platform and enhanced by a first-of-its-kind collaboration with OpenAI, Insights iQ delivers a new standard in customer experience intelligence.
At the core of Insights iQ is VALDI, iQor’s advanced analytics engine, which processes over 2.7 billion tokens weekly across voice, text, and chat. Unlike traditional analytics that rely on limited sampling, Insights iQ captures and analyzes every customer interaction to provide real-time insights into sentiment, intent, behavior, and potential churn risks. The platform is supported by a global team of more than 180 data professionals, including analysts and Ph.D.s, ensuring deep, actionable intelligence.
“Insights iQ is more than a data tool — it’s a strategic growth engine,” said Chris Crowley, President and CEO of iQor. “By leveraging real-time analytics and predictive intelligence, we help our clients move beyond reactive customer service and into a new era of insights-driven transformation, setting a new benchmark for what’s possible in the CXBPO industry.”
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Key features of Insights iQ include satisfaction forecasting, churn prediction, emotional and behavioral segmentation, and real-time sentiment analysis. These capabilities enable brands to preemptively address customer needs, reduce friction, and boost satisfaction across operations, marketing, product development, and sales functions.
“In a real-time economy, our clients can’t afford to wait for post-interaction reports,” noted Prabhjot Singh, Chief Digital Officer at iQor. “Insights iQ gives them the visibility to make better decisions faster by turning live customer signals into measurable action across CX, product, sales, and marketing.”
The platform is built for enterprise deployment, operating within iQor’s secure, compliant infrastructure that meets leading standards including PCI-DSS, HIPAA, SOC 1 & 2 Type 2, HITRUST, and ISO 27001. It also integrates effortlessly with clients’ existing systems, enabling immediate value without operational disruption.
With Insights iQ embedded at every customer touchpoint, iQor empowers organizations to fuel growth and strengthen customer loyalty through AI-driven precision and agility.
