Alvaria, a leader in compliant contact center solutions, has partnered with SuccessKPI, an AI-driven business intelligence platform. This partnership aims to provide enterprises with real-time insights for improved customer engagement. It merges Alvaria’s strengths in outbound compliance and contact center performance with SuccessKPI’s AI tools. Together, they offer a clear view of all customer interactions. The integrated solution brings risk cues, compliance shortfalls, and performance potential to the surface and directs agents and supervisors with AI copilots and automated workflow, enhances right-party contact rates, reduces average handling time, boosts customer satisfaction (CSAT), improves compliance, and decreases attrition.
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“Enterprises are requiring more than reporting—They require actionable intelligence that delivers measurable results,” said Michael Judd, CEO of Alvaria. “By aligning Alvaria’s proven leadership in compliance and outreach with SuccessKPI’s advanced AI insights, we’re enabling organizations to reduce risk, improve contact effectiveness, and deliver stronger customer and business results.” Dave Rennyson, CEO of SuccessKPI, added, “Our joint solution gives agents, supervisors, and executives real-time visibility and tools to act quickly—helping enterprises solve problems faster, engage customers compliantly, and operate at scale with confidence.” The alliance reinforces Alvaria’s leadership in compliant contact center solutions while expanding SuccessKPI’s AI-driven enterprise capabilities.
