Pendo, the pioneering software experience management (SXM) platform, has launched Pendo for Agentforce at Dreamforce 2025, bringing a new suite of capabilities designed to maximize the impact of AI agents across Salesforce environments. The platform embeds Pendo’s behavioral intelligence and in-app guidance directly into Salesforce, helping enterprises drive smarter revenue, faster support, and more effective AI agent performance across every cloud.
Many organizations find it hard to measure the real ROI of AI agents. They often track only interaction volume, not the business impact. Pendo solves this issue by analyzing every AI interaction in Agentforce. It groups activities by use case and links them to results like workflow completion, customer engagement, or drop-off. This enables teams to identify friction points, optimize processes, and provide targeted guidance directly inside the Salesforce interface.
“Salesforce runs the enterprise and its true power depends on how people use it,” said Todd Olson, CEO and co-founder of Pendo. “We’re empowering Salesforce users to navigate complex workflows by turning every interaction, whether with Sales Cloud, Service Cloud, or Agentforce, into an opportunity to deliver better outcomes for the business and its customers.”
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Pendo’s SXM platform now extends into agent-led workflows, offering leaders actionable insights to understand which AI-driven processes are effective and scale them confidently. In addition to Agentforce, Pendo is rolling out new capabilities across Salesforce, including:
Pendo for Sales Cloud: Boosts CRM use, improves data accuracy, and reveals upsell chances through predictive insights.
Pendo for Service Cloud: Adds behavioral intelligence to case views. This speeds up issue resolution and personalizes customer experiences..
Pendo for Industries: Guides teams toward optimal workflow completion, supporting compliance and efficiency objectives.
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