Offering a comprehensive digital sales and service solution for U.S. financial institutions, Alkami Technology, recently unveiled its Digital Sales & Service Platform during Alkami Co:lab 2026. The launch signifies a major step forward in Alkami’s approach to integrate account opening, digital banking, and data-driven marketing in one single, open-architecture solution. The platform is intended to make a single seamless and frictionless journey the entire account lifecycle origination and onboarding to digital engagement financial institutions that implemented these consolidated features will be able to achieve growth more rapidly, deepen customer engagement, and develop stronger and longer-lasting relationships through data-driven insights.
“The launch of the Alkami Digital Sales & Service Platform, delivered one year after the acquisition of MANTL, demonstrates strong product delivery momentum and marks the creation of a new category for financial institutions,” said Stephen Bohanon, founder and chief strategy officer at Alkami. “Our vision to create a unified Platform that connects account opening, digital banking, and data-driven engagement across the entire account holder lifecycle is coming to life, with continued progress in bringing these capabilities together into a more connected experience. Through the acquisitions of Segmint and MANTL, we brought together best-of-breed capabilities to be integrated into a single connected Platform. Today, Alkami enables financial institutions to move faster, operate and scale with greater insight, and build deeper relationships that drive measurable growth in an increasingly competitive market.”
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Unified Capabilities Driving Seamless Account Holder Journeys
The platform updates have been officially rolled out, and some banks have already started using the enhanced features. Creating a seamless flow from account origination to activation, the platform enables early digital engagement at peak levels and helps internal teams work better together and establish a strong, ongoing customer-centric relationship. Major features include:
- Seamless digital banking registration: Speed up account activation by combining the account opening process with instant enrollment into digital banking More advanced
- auto-package allocation: Incorporates customers’ Know Your Customer (KYC) risk scores in determining the best-suited product and service package to offer
- Unified account activation: Besides digital banking, it helps customers enroll in services with high value and perform essential onboarding steps
- Quick Apply powered by MANTL: Enables seamless account expansion directly within the digital banking app without requiring users to exit the experience
- Brand alignment builder: Ensures a consistent, branded experience across account opening and digital banking interfaces
Together, these features ensure that account acquisition and engagement function as a unified, continuous journey rather than disconnected processes.
Data-Driven Engagement at the Core
The heart of the platform is Alkami‘s Data & Marketing Solution which by enabling strong integrations, allows banks to- -utilize transaction data and behavioral insights through- anticipating customer needs, spotting growth opportunities, and delivering relevant experiences even from the first interaction. The demand for unified platforms in the market keeps escalating. More and more financial institutions when looking for comprehensive solutions connecting acquisition, engagement, and expansion. Alkami after acquiring MANTL has witnessed a more than four times increase in financial institutions tiring all three components of its platform. Most importantly, in the second half of 2025, 58% of new Alkami digital banking customers decided on the full Digital Sales & Service Platform.
“The power of our unified Platform lies in eliminating the data and experience silos that have long separated onboarding, digital banking, and data-driven marketing,” said Benjamin Conant, chief product officer at Alkami. “By bringing these capabilities together, financial institutions gain compounding value and actionable insights across the entire account holder journey, enabling more personalized engagement, earlier relationship activation, and real-time growth opportunities from the very first digital touchpoint. We’re seeing strong early momentum with customers, and this is just the beginning as we continue expanding the Digital Sales & Service Platform.”
With this launch, Alkami is positioning itself at the forefront of a new era in digital banking-where unified platforms, intelligent automation, and data-driven strategies converge to deliver measurable growth and enhanced customer experiences.
