GOCare, a leading SaaS provider of digital experience software, announced that 360 Broadband is upleveling its CX management with GOCare’s solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas. The GOCare solution was selected by 360 Broadband to optimize digital customer engagement with proactive notifications, enhanced self-help options, a unified interface for service staff, and real-time analytics and dashboards.
“GOCare aligns with 360 Broadband’s dedication to delivering exceptional customer experiences”, commented Kris McElroy, CEO of 360 Broadband. “By seamlessly integrating digital communication channels with our technology platforms from Sonar and Calix, GOCare enables us to enhance the overall customer experience further while providing greater flexibility in how our customers engage with us.”
360 Broadband is deploying the GOCare Digital Experience Platform (DXP)—with GOCare Messenger, Connect, Outage Management, and Pulse modules—to enhance its customer experience and expand customer engagement touchpoints. GOCare DXP will be integrated into 360 Broadband’s systems, including Sonar Software’s billing and operations platform as well as Calix Cloud®, to ensure customers have full access to the most accurate insights over any channel, automated notifications, and self-help solutions powered by GOCare. This solution also enables 360 Broadband to scale operations efficiently while growing its footprint and subscriber base.
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“The broadband industry increasingly acknowledges the consumer demand for digital communication channels, and operators are recognizing the operational efficiencies these channels bring to their service teams,” said Mike Roddy, CEO and co-founder of GOCare. “Customer experience is the ultimate differentiator, and we’re proud to support 360 Broadband in delivering exceptional service to its customers alongside our key ecosystem partners Calix and Sonar.”
“We value partnerships that empower forward-thinking broadband service providers like 360 Broadband to redefine the customer experience,” said Stephen Eyre, Vice President of the Calix Partner Community. “GOCare’s dedication to partner-centric innovation, seamlessly integrated with Calix Cloud, enables broadband service providers to deliver unmatched subscriber experiences. We are proud to have GOCare as a vital part of our partner ecosystem, driving a new standard for digital customer engagement through collaboration and cutting-edge technology.”
“360 Broadband is the latest fast-growing customer to leverage a proven integration,” said Ray Bixler, CEO of Sonar Software. “By combining GOCare’s advanced customer experience software with Sonar’s comprehensive business-suite platform for ISPs, we’re empowering 360 Broadband—and all our shared customers—to achieve greater operational efficiency, elevate customer service, and deliver seamless digital experiences.”
SOURCE: PRNewswire
