Tag:
customer success
Customer Success
Voice of Customer (VoC) Programs in 2026: Turning Customer Feedback Into Revenue Growth and Retention
In 2026, Voice of Customer programs no longer sit quietly inside customer success or support teams. They sit much closer to revenue. That shift...
News
Neovera Appoints Allison Arvizu as Chief Revenue Officer
Neovera, the trusted advisor that provides cloud, cybersecurity, and fraud services to enterprises, announced the appointment of Allison Arvizu as Chief Revenue Officer. In...
Customer Success
ServiceNow and Fiserv Deepen AI Partnership to Strengthen Financial Services Operations
ServiceNow and Fiserv have strengthened their strategic partnership to drive AI-powered transformation in financial services operations, with Fiserv increasing its adoption of ServiceNow Now...
Customer Success
CROFirst’s Weekly Roundup: Veradigm, STP, Consensus, Gong, Elavon, Microsoft, M-Files, Pecan & More
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping revenue cycle intelligence, predictive settlement automation, AI-powered sales engagement, embedded...
Sales and Marketing Alignment
How Revenue Teams Will Be Able to Win High-Value Accounts in 2026 with ABM
By 2026, traditional lead generation feels tired. Forms still get filled. Dashboards still light up. Yet revenue teams keep running into the same wall....
Customer Success
M-Files Launches Enhanced Partner Program to Drive Growth and Customer Success
M-Files has unveiled significant enhancements to its global partner program, aimed at accelerating partner growth, strengthening customer support, and deepening collaboration with M-Files Field...
Customer Success
CROFirst’s Weekly Roundup: Zone & Co, FlexTecs, Saltbox MGMT, KPMG, Uniphore, Base, Triple Whale & More
Welcome to CROFirst’s Weekly Roundup - your essential briefing on the latest innovations shaping revenue operations, agentic finance intelligence, AI-enabled sales execution, customer-led growth,...
Customer Success
Base Acquires EverAfter to Create an AI Engagement OS and Redefine Customer-Led Revenue Growth
Base AI, a leading platform for customer‑led growth, announced the acquisition of EverAfter AI, a pioneer in customer‑facing post‑sale experience technology, to create what...
