Tag:
customer success
News
Force Management Appoints Joe Marcin as Chief Revenue Officer
Force Management, a leading partner of growth-driven go-to-market alignment and predictable revenue execution, announced Joe Marcin as Chief Revenue Officer (CRO). A longtime Force Management customer...
News
Dataiku Welcomes Maxwell Long as President and Chief Revenue Officer
Dataiku, the Platform for AI Success, announced that Maxwell Long has joined the company as President and Chief Revenue Officer (CRO). A recognized leader in...
Customer Success
Customer Retention in 2026: Proven Strategies to Reduce Churn and Drive Long-Term Revenue Growth
Customer acquisition used to be the loudest thing in business meetings. More leads. More ads. More reach. More pipeline. That entire game has started...
Customer Success
Client Onboarding in 2026: How to Create a Seamless Experience That Accelerates Retention and Revenue
Most companies still think client onboarding starts after the contract gets signed.
Wrong starting point.
Client onboarding actually starts the moment a buyer asks themselves a...
News
Keepit Appoints James Dwyer as Chief Revenue Officer
Keepit, the world’s only vendor-independent cloud-native SaaS data protection platform, announced the appointment of James Dwyer as Chief Revenue Officer (CRO). In this role,...
Customer Success
CROFirst Weekly Roundup: Intuit, Coatue, CAIS, ChurnZero, CaptivateIQ, and Coupa Drive AI-Powered Revenue and Customer Growth
Welcome to CROFirst’s Weekly Roundup — your essential briefing on the latest innovations shaping AI-powered revenue orchestration, investment intelligence, customer success automation, sales planning,...
Customer Success
Customer Success Hiring Guide 2026: How to Build High-Performing Retention and Growth Teams
Customer success used to sit beside revenue teams. In 2026, it sits inside them.
That shift changes everything.
Companies are no longer hiring CSMs just to...
Customer Success
ChurnZero Launches AI-Powered Email Personalization for Customer Success Teams
ChurnZero has launched AI Email Play Steps, a new AI Personalization feature that offers context-aware customer communication automation within customer success workflows. Teams can...
