ChurnZero, the customer growth platform and partner, has introduced a suite of autonomous AI Agents designed to help customer teams scale their impact without adding headcount. Unveiled at the ZERO-IN 2025 conference, these digital teammates can engage every customer, automate repetitive tasks, and operate around the clock on risk and opportunity signals. The innovation represents the latest advancement in ChurnZero AI, the platform’s intelligence engine that blends human insight with AI-driven execution.
“The future of customer growth is autonomous,” said You Mon Tsang, CEO and co-founder of ChurnZero. “AI no longer just advises but executes at scale, elevating humans to focus on strategy, relationships, and outcomes rather than dashboards and reports. ChurnZero AI takes the analytics, interprets the data, then pushes things to the finish line. It eliminates manual work. It amplifies the human edge. It answers the need of every customer team tasked with driving exceptional results.”
Unlike generic AI tools, ChurnZero AI Agents are natively integrated into the platform, built specifically for customer success workflows. Some Agents operate autonomously, while others run on demand, enabling teams to delegate critical tasks and touchpoints confidently. The first batch, capable of enriching data, creating engagements, generating new signals, or automatically building custom records, is expected to arrive in mid-fall.
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ChurnZero also launched a new AI Hub, offering a self-serve marketplace where users can select and purchase Agents using refillable credits. Customers maintain full control over which Agents to deploy, which accounts to target, and how often each Agent executes, providing a flexible, modular approach to innovation.
“ChurnZero AI is engineered with precision for the realities of customer success, with every workflow and output tied back to use cases we hear from customers,” said Abby Hammer, chief customer and product officer. “With this proven approach and a ten-year track record of industry firsts, we’re confident in dedicating 80% of our technical teams to the ChurnZero AI roadmap. Our customers will always benefit from the latest AI capabilities without needing to build and configure their own AI solutions.”
This launch marks a significant step in redefining how customer teams leverage AI, allowing human expertise to focus on strategic impact while AI Agents handle operational execution.
