LabVantage Solutions, the leading provider of laboratory informatics solutions and services, announced the launch of its Customer Success Services Portfolio, a comprehensive suite of services designed to help laboratories optimize their Laboratory Information Management System (LIMS) performance beyond initial implementation. The portfolio provides specialized services that address key challenges in system management, user adoption, and operational efficiency across many industries.
LabVantage’s Customer Success Services Portfolio directly addresses a critical challenge faced by laboratories—maintaining and optimizing their LIMS beyond the initial deployment. Many labs struggle with resource-intensive tasks such as system configurations and updates, which can divert focus from core operations and lead to suboptimal performance and diminished ROI. Traditional support services often fall short in delivering the deep expertise and proactive strategies needed to unlock the full potential of a LIMS. LabVantage’s Customer Success Services Portfolio bridges this gap by offering tailored success plans and specialized services that provide strategic guidance and value driven consultancy throughout the system’s lifetime. This approach simplifies system management, improves user adoption, and future-proofs the system. For the LIMS industry, this marks a shift toward proactive, expertise-driven system management that extends well after the initial deployment phase.
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“We are committed to helping our customers focus on productivity and accelerating their time to value,” said Jeffrey Policastro, Vice President of Customer Success at LabVantage Solutions. “With a focus on sustained efficiency, our Customer Success Services Portfolio can empower lab teams to shift their attention from system maintenance to driving meaningful scientific and business outcomes. We’ll craft a success plan that is unique and adaptable to each customer’s needs—whether they manage a single site or an entire enterprise. With our proactive approach, we aim to co-author the future of lab operations as a trusted partner alongside our customers, ensuring sustainable success and continuous value from their LIMS.”
SOURCE: Businesswire
