LinkSquares, a leading provider of AI-driven Contract Lifecycle Management (CLM) solutions, has named Kellie Snyder as its new Chief Customer Officer. With more than 20 years of leadership experience in professional services and customer success, Snyder is recognized for building and scaling global organizations that deliver measurable value, strengthen retention, and drive revenue growth.
Snyder has held senior leadership roles at Adobe, CA Technologies (now Broadcom), and Lithium (now Khoros, part of IgniteTech). She also served as Chief Customer Officer at Deputy and most recently at Onapsis, where she oversaw all post-sales functions, including renewals. Throughout her career, she has consistently developed the people, processes, and technologies necessary for customer success, services, and support teams to thrive in complex SaaS environments.
“Kellie’s appointment marks yet another significant milestone for LinkSquares as we continue to focus on driving ROI for our customers,” said Chris Combs, CEO of LinkSquares. “Her exceptional track record in scaling customer-focused organizations perfectly aligns with our mission to deliver outstanding value through our AI-first platform and award-winning customer service. We’re excited to have Kellie’s leadership as we embark on our next phase of growth.”
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Snyder’s customer-first approach has driven significant gains in retention, satisfaction, and revenue expansion across her previous roles. Her appointment comes as LinkSquares continues to earn industry recognition. The company recently achieved a 98% quality of support rating in G2’s 2025 Summer Grid Report for CLM, ranking #1 in the Mid-Market category. It also secured its fifth consecutive placement on the Inc. 5000 list and its fourth year on the Deloitte Technology Fast 500™, with a 675% growth rate.
“I’m incredibly excited to join LinkSquares at such a dynamic time in the company’s evolution,” said Snyder. “The opportunity to work with a team that’s genuinely revolutionizing contract management through AI-powered innovation was incredibly compelling. I look forward to building on LinkSquares’ strong foundation and helping our customers unlock even greater value.”
