Beyond Now’s Wave AI Framework helps CSPs and technology organizations manage their AI agents throughout the revenue life cycle. The framework allows the agents to comprehend the business context, engage with humans and systems and perform business processes while adhering to specific governance and security standards.The framework comprises of four components Wave AI Interface that provides users to engage with the platform conversationally, Wave AI Workforce made up of role-based agents embedded in Beyond Now’s platform, Wave AI Cockpit that manages the process of orchestrating, governing and monitoring the agents and Data Layer providing the business context.
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The framework allows the use of the native agents of Beyond Now, the agents created by customers and third-party agents. Agents from each category can leverage common business data, product catalogs, price rules and revenue processes to manage actions throughout the stages of sales, commerce, billing, fulfillment and partners ecosystem.”We’re reaching the point where building another AI agent is relatively straightforward. Making that agent useful inside the business and turning that into growth is much harder,” said Angus Ward, CEO of Beyond Now. “The next step is giving agents the ability to act across real commercial processes and work with other agents safely and securely. Wave AI Framework gives customers a governed way to do that, while keeping them free to use our agents, their own or others from across the wider AI ecosystem.”
