IntelePeer has unveiled SmartAnalytics, a new offering designed to enhance the performance of conversational AI by delivering advanced customer interaction analysis and reporting capabilities. This latest addition to IntelePeer’s AI-powered platform aims to help enterprises make more data-informed decisions while elevating customer engagement.
SmartAnalytics empowers businesses to visualize interaction trends, track automation performance, and measure cost savings in real time. With this solution, users can access actionable insights that identify opportunities for improvement in customer experience, optimize AI-driven interactions, and demonstrate return on investment.
The feature-rich analytics tool offers configurable dashboards and drill-down capabilities to meet the specific needs of various roles across an organization—from customer service managers to technical teams. By offering a deeper understanding of how automated conversations unfold, SmartAnalytics supports more effective decision-making and improved operational outcomes.
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“As a leader in Communications Automation Platforms, our goal is to deliver greater insights for our customers to accelerate decision-making, optimize customer interactions, and achieve ROI faster,” said IntelePeer CEO Frank Fawzi. “SmartAnalytics allows businesses to gain actionable insights to identify areas of opportunity and success in their automated customer interactions.”
SmartAnalytics joins IntelePeer’s suite of AI-powered tools that support low-code and no-code development for communication workflows. It is available immediately through IntelePeer’s Atmosphere Communications Automation Platform.
