At Dreamforce 2025, Salesforce announced Agentforce 360, its visionary platform for bridging humans and AI agents in a single reliable system. A new era in enterprise innovation, the launch heralds the dawn of the Agentic Enterprise a business model wherein AI augments, not replaces, human potential.
As the world’s number one AI CRM, Salesforce now has general availability for Agentforce 360, the culmination of a twelve-month revolution and rigorous real-world validation. The platform merges Salesforce’s data-driven environment with state-of-the-art AI capabilities, allowing organizations to act with continuous intelligence, velocity, and efficiency.
“We’re entering the age of the Agentic Enterprise, where AI elevates human potential like never before,” said Marc Benioff, Chair and CEO, Salesforce. “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”
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Agentforce 360 combines four main elements Agentforce 360 Platform, Data 360, Customer 360 Apps, and Slack to enable organizations to deploy secure, contextual, and collaborative AI agents. The hybrid reasoning engine of the platform, conversational builder, and voice layer provide human-like, trustworthy interactions at scale.
Adoption has already picked up across sectors. Firms such as Reddit, Adecco, OpenTable, Engine, and 1-800Accountant have all clocked dramatic outcomes, ranging from case resolution times reduced by 84% to 90% deflection rates in customer service.
By bringing together data, workflows, and collaboration tools, Salesforce puts Agentforce 360 at the core of a new era of enterprise one where human imagination and AI smarts work together to fuel innovation, productivity, and growth.
