Firstsource Solutions Limited has entered a strategic partnership with Prosper AI to expand AI-driven voice workflows across healthcare revenue cycle management, aiming to improve financial performance, patient access, and compliance for providers. The collaboration strengthens Firstsource’s AI-first RCM strategy by combining its healthcare domain expertise and scaled delivery with Prosper AI’s agentic voice technology to modernize high-volume workflows such as eligibility checks, enrollment, and patient outreach, where speed, accuracy, and multilingual engagement are critical. As healthcare organizations face workforce shortages, rising costs, and regulatory complexity, the partnership leverages Firstsource’s UnBPO™ approach to move beyond traditional outsourcing toward intelligence-led, outcome-driven operations.
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Early deployments within large healthcare systems are already showing results, including higher Medicaid screening rates, thousands of daily AI-managed patient interactions, and improved conversion of uninsured patients into covered lives. “Strategic partnerships are central to how we build differentiated, outcome-led capabilities,” said Scott Schrader, Head – Healthcare Provider business, Firstsource. Xavier de Gracia, Co-Founder and Operations Sales at Prosper AI, added, “Together, we are building revenue cycle operations that are more productive, patient-friendly, and future-ready.”
