Pipedrive has launched a new app integration with ChatGPT, created by OpenAI. This integration lets Pipedrive users access their CRM data right in ChatGPT. It speeds up sales workflows and decision-making. Sales professionals can easily find insights. They can summarize lead and deal activity. They can analyze pipeline trends, too. They can also create content, like lead summaries or follow-up emails, without changing tools. Available to organizations using OpenAI Business, Enterprise, Edu, or Pro plans, the app can be enabled by a ChatGPT workspace admin and used by all Pipedrive customers regardless of their CRM subscription tier. Once connected, ChatGPT securely syncs accessible Pipedrive data to deliver faster, context-aware responses.
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“For most sales teams, the hardest part of selling isn’t the conversation, but everything that happens around it. Preparing for a call, digging through CRM records, writing follow-ups or making sense of pipeline trends can easily consume more time than the actual selling. The app for ChatGPT changes that. Salespeople can ask ChatGPT to surface the information they need, analyze trends or draft next steps based on real Pipedrive data – all in seconds,” said Sean Evers, VP of Sales & Partner at Pipedrive. Designed with responsible AI principles, the integration respects user permissions, supports easy disconnection, and aligns with OpenAI’s data retention policies, reinforcing Pipedrive’s focus on practical, secure AI innovation for small business sales teams.
