Faye, a global leader in software strategy, deployment, integration, and ongoing management for mid-market and enterprise organizations, announced the launch of its Pipedrive Zendesk Integration, designed to unify sales and support teams with real-time data syncs, embedded customer context, and AI powered ticket summaries in Pipedrive to help sales teams drive a greater customer experience.
With this new integration, organizations using Pipedrive and Zendesk can eliminate data silos, reduce manual entry, and deliver faster, more personalized customer experiences.
“This integration creates a powerful bridge between sales and support,” said David Faye, CEO of Faye. “By giving teams shared visibility into customers, we’re helping organizations work smarter, collaborate faster, and ultimately create better experiences that drive revenue and loyalty.”
The new Pipedrive Zendesk Integration was designed to eliminate data silos and give sales and support teams a unified view of every customer. By keeping both platforms in sync, organizations can reduce manual work, avoid confusion, and deliver faster, more personalized service. The integration includes AI-powered Ticket Summaries within Pipedrive, giving the sales teams instant visibility into ticket overviews, customer sentiment, and key points extracted from Zendesk ticket conversations. This cross-platform visibility helps sales teams engage in more informed conversations, while support agents can prioritize tickets from high-value customers and tailor their service accordingly.
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With Company and Contact Syncs, organizations and contacts created in one system are instantly mirrored in the other. This ensures that vital customer information, such as company details, domains, phone numbers, emails, job titles, and notes, remains accurate and aligned across both platforms. The result is a single source of truth that helps sales and support teams work more efficiently and stay focused on customer outcomes rather than data management.
The integration also brings customer interactions directly into the tools teams already use every day. Sales representatives can view Zendesk ticket details directly within Pipedrive, giving them real-time visibility into open issues before making calls or pursuing opportunities. At the same time, support agents can access Pipedrive deal information inside Zendesk, including deal stage, value, close date, and ownership details. The integration also includes AI-powered Ticket Summaries within Pipedrive, giving the sales teams instant visibility into ticket overviews, customer sentiment, and key points extracted from Zendesk ticket conversations. This cross-platform visibility helps sales teams engage in more informed conversations, while support agents can prioritize tickets from high-value customers and tailor their service accordingly.
Together, these capabilities create tangible benefits for the business. Sales teams gain deeper customer insights and collaborate more effectively with support. Support teams resolve issues faster with full account context at their fingertips. And at the organizational level, companies eliminate duplicate work, reduce errors, and build stronger customer relationships through consistent, context-rich engagement.
Source: PRNewswire
