Wiremind, a leader in advanced inventory, distribution and optimization solutions, announced the appointment of Basile Bonnier as Chief Customer Success Officer.
Basile will lead the Customer Success organization, which unifies customer success and professional services functions for all Wiremind passenger solutions: CAYZN, CAYZN Tracking and PAXONE.
“Wiremind was founded to address a direct customer need. That same focus on solving our customers’ real challenges continues to guide the development of our solutions and the strengthening of our relationships,” said Colin Girault-Matz, CEO and co-founder of Wiremind . “Basile’s deep industry knowledge, combined with his expertise in digital transformation and creating customer value, will help us enhance our product expertise, accelerate the deployment of our technologies across customer infrastructure, and strengthen long-term relationships with them.”
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With over 20 years of experience in the rail sector, Basile has helped major players in mobility accelerate digital adoption and generate lasting customer value. He held leadership positions at SNCF and its subsidiaries and business units, including OUIGO, SNCF Connect & Tech, TGV Intercités, and ITNOVEM, encompassing customer experience, marketing, and digital transformation. Most recently, he was a Director at Sopra Steria Next, where he advised transport industry leaders on large-scale digital and business transformation.
“Wiremind’s unwavering commitment to innovation and customer impact creates a solid foundation for our clients’ long-term success,” Basile commented on his new role . “My mission is to strengthen our relationships with clients, ensuring that every solution we deliver not only meets their needs but anticipates them. Together, we will build an ambitious Customer Success organization capable of generating tangible value and helping our clients transform the way the world moves.”
By aligning Customer Success with innovation, analytics, and business impact, Basile will help Wiremind scale its business relationships and shape the future of customer collaboration in the transport and mobility ecosystem.
Source: PRNewswire
