DBSI, a leading financial transformation firm, announced a new partnership with VeroTerra, a technology company specializing in real-time customer feedback solutions. This collaboration aims to transform how financial institutions and retail businesses capture and respond to customer satisfaction data.
The partnership addresses a critical gap in customer experience measurement by enabling financial institutions to instantly capture Net Promoter Score (NPS) data within their branches rather than relying on traditional delayed email surveys. VeroTerra’s innovative solution uses intuitive hand signals detected through computer vision and AI technology, allowing institutions to intercept and address customer concerns before they leave the branch.
“When VeroTerra was looking for a channel partner for our patented method of collecting NPS data in a retail setting, there was no doubt that DBSI was the best partner,” says Ray K. Ragan, Co-Founder of VeroTerra. “Innovation means adding real value to the business owner, and being able to intercept a bad review before it even leaves your branch is a value that’s never been available to a financial institution before.”
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By delivering immediate, actionable insights, DBSI and VeroTerra are enabling financial institutions to take a proactive approach to customer satisfaction and loyalty. VeroTerra’s solutions will be showcased at DBSI’s Ideation Center, demonstrating the firm’s commitment to continuously bringing the latest solutions to its clients.
“At DBSI, our primary focus is delivering exceptional value to our clients. Our partnership with VeroTerra represents a quantum leap in understanding customer sentiment. It allows us to provide our clients with real-time insights that empower them to enhance their customer experience and engagement strategies. Our unique ability to seamlessly integrate the VeroTerra solution into branch design and digital signage is the cherry on top!” said EJ Kritz, EXO at DBSI.
As AI and augmented reality continue to reshape the retail experiences, this partnership will guide financial institutions to integrate their digital and brick-and-mortar banking into a seamless experience. The integration of VeroTerra’s technology into DBSI’s comprehensive transformation approach will deliver enhanced value to financial institutions across the United States.
SOURCE: Accesswire
