Knownwell has introduced RevOps for Clients, a new service aimed at bringing the same level of data rigor used in sales and acquisition to post-sales growth and client retention. The offering is designed for mid-market and enterprise B2B services firms that rely heavily on analytics to win deals but often struggle to manage and expand existing client relationships with the same precision.
In many organizations, pre-sales operations are well-structured. They use forecasting tools, pipeline visibility, and performance metrics. However, after a deal closes, this discipline often disappears. Account teams must rely on intuition, scattered data, and reactive decisions. This increases the risk of churn and missed chances for expansion.
Knownwell’s new service addresses this gap by extending Revenue Operations across the full client lifecycle. Built on the company’s AI-driven platform, RevOps for Clients analyzes unstructured data and natural communications to surface real-time insights into client health. The service then translates those insights into repeatable commercial processes that help firms manage portfolios more proactively and predictably.
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“Most firms have turned new business acquisition into a science, but they still treat commercial management like an art,” said David DeWolf, CEO of Knownwell. “We consistently see firms utilizing sophisticated RevOps for their sales funnel, only to fly blind regarding the health and growth potential of their current client base. Knownwell’s RevOps for Clients service brings the data, discipline, and cadence that until now has been reserved for pre-sales and applies it to the entire client lifecycle.”
The service is structured around three engagement tiers. Client Operations establishes foundational reporting and meeting rhythms. Commercial Operations focuses on aligning post-sales data with forecasting and internal coordination. Commercial Enablement equips account managers with execution-ready growth plans for existing clients.
Industry research underscores the opportunity. McKinsey has found that top sales growth performers reprioritize accounts nearly 50% more often than peers, while Gartner reports that continuously updated account plans significantly increase customer confidence and purchasing outcomes. Knownwell’s latest launch aims to make that level of rigor achievable after the deal is done.
