Optimum, a brand under Altice USA, has announced a strategic collaboration with Cresta, a leading provider of generative AI solutions for contact centers. This partnership aims to enhance Optimum’s customer service operations by integrating Cresta’s advanced AI platform, which combines artificial intelligence with human expertise to deliver real-time insights and support to customer care agents.
By leveraging Cresta’s technology, Optimum seeks to improve the efficiency and effectiveness of its contact center interactions. The AI-driven platform is designed to analyze customer conversations, identify behavioral patterns, and provide agents with actionable recommendations during live calls. This approach not only assists agents in delivering more personalized and accurate responses but also contributes to a more streamlined and satisfying customer experience.
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“Our collaboration with Cresta represents a significant step forward in our commitment to providing exceptional customer service,” said a spokesperson for Optimum. “By integrating advanced AI capabilities into our contact centers, we aim to empower our agents with the tools they need to better understand and meet our customers’ needs.”
The partnership underscores Optimum‘s dedication to innovation and continuous improvement in customer engagement strategies. As the telecommunications industry increasingly adopts AI technologies, collaborations like this one highlight the potential for AI to transform customer service operations and set new standards for responsiveness and personalization.
