In a significant move to address growing enterprise demand for unified employee and customer communication ecosystems, NiCE and RingCentral have announced a multi-year expansion of their strategic partnership, transforming their collaboration into a fully bi-directional relationship. Under the expanded agreement, NiCE will begin reselling RingCentral’s unified communications as a service (UCaaS) solution, RingEX™, while extending its existing agreement to market RingCentral Contact Center, powered by NiCE CXone, for an additional year. By integrating RingCentral’s UCaaS capabilities with NiCE’s CXone platform and AI suite powered by NiCE Cognigy the combined solution bridges frontline contact center agents with enterprise subject-matter experts via real-time presence and one-click collaboration.
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Highlighting the mutual value of the agreement, Vlad Shmunis, Founder, Chairman and CEO of RingCentral, stated: “NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we’re now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers.” Emphasizing the operational advantages for scaling enterprises, Scott Russell, CEO of NiCE, added: “By expanding our partnership with RingCentral, we’re bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI.” The expanded product offerings are available immediately across global markets.
