Information Services Group has reports of a new research study on finance & accounting outsourcing (FAO) service providers that are increasingly using artificial intelligence technology to assist organizations move to next-generation finance. The results of this research will be included in the next ISG Provider Lens report on Finance and Accounting Outsourcing (FAO) Services, which is scheduled to be published in September 2026.
The report will examine the providers providing services in these key finance processes: Invoice to Pay; Order to Cash; Record to Report; Tax Services; and Financial Planning & Analysis (FP&A).
Markets are demanding that global companies find new ways to become more efficient, improve forecasting, ensure compliance, and tighten financial governance as the finance functions in enterprises are gradually evolving from back office transactional support centers toward a key strategic business function. To that end, enterprises are maximizing cost efficiencies through automation, analytics and generative AIall while the increasing complexity of regulat ons and market requirements is compelling companies to pursue outsourcing partners with scalable operations and deep domain expertise.
Also Read: Coupa Unveils Coupa Compose for Enterprise AI Spend Management
The study will help enterprise buyers assess current vendor relationships, explore new provider options, and compare available FAO solutions. ISG advisors will also use the research to support strategic recommendations for buy-side clients evaluating outsourcing partnerships.
“Enterprises are elevating finance and accounting from a transactional function to a strategic capability that supports faster, data-driven decision-making,” said Namratha Dharshan, chief business leader, ISG. “Service providers play a critical role in helping organizations standardize processes, embed intelligence and respond more effectively to changing regulatory and business conditions.”
Over 30 FAO service providers have been surveyed by ISG as part of the study.
Working together with global ISG advisory teams, this study will assess providers in four key service segments:
- Invoice to Pay: Evaluates providers that oversee the payment process from invoice capture through reconciliation, including use of e-invoicing compliant solutions, AI-enabled exception management and ‘payment optimization’.
- Order to Cash: Assessing vendors specialized in enhancing revenue cycle activities with payment processing collections dispute resolution and AI enabled automation to streamline cash flow and minimize time lag.
- Record to Report (R2R) and Tax Services: Comprise providers that enable financial reporting, compliance with regulation, financial close procedures and tax administration in many countries by utilizing AI based insights and anomalies detection.
- Financial Planning & Analysis (FP&A): Analyzing vendors who deliver robust analytics generative AI, and deep finance domain expertise supported FS performance management, budgeting, and forecasting.
The report will outline the all encompassing perspective of the FAO services market in the globe, and the range of products and functions offered on various world regions.
The lead author of the publication is to be ISG analyst Gaurang Pagdi.
